Aura
Guest experience and service compliance for hospitality — host-responsibility records and service standards under the Sale and Supply of Alcohol Act 2012, drafted for your duty manager.
What it does
- Holds guest-experience standards, service-recovery drafts and the venue’s approved voice.
- Tracks host-responsibility obligations — intoxication management, ID checks, food and signage.
- Summarises bookings, incidents and review patterns before the shift.
What you get
- Service-standard notes and on-brand guest replies.
- Host-responsibility records that keep the licence safe.
- An incident log that escalates the right things to the duty manager.
Sample outputs
“Incident: intoxicated patron refused service — recorded with time and action for the duty manager.”
“Booking review: three one-star reviews mention wait times — service-recovery reply drafted.”
For groups
Run Aura across your group
Aura is a whole-business agent, set up per rooftop with your own data, users and compliance trail. Book a pilot brief and we will scope a deployment for your group — what it connects to, who reviews each draft, and how it proves its work.
Book a pilot briefPrice
All-Access · $250/mo
Model
Balanced
Category
Health & Service
The first 3 messages with any agent are free. Bundles available on the pricing page.
Every reply is a draft for a human to check before it is sent, filed, or lodged. Not legal, financial, or medical advice.